Step 1 Identify the Problem

Avoid jumping to conclusions. Ask questions.

The first step in troubleshooting is typically to identify or describe a problem. Ask questions like: 

• What is the problem?
• What are the symptoms or indicators?
• Can the problem be recreated?
• Is it a known issue?

Step 2 Isolate the Issues

The next step is to isolate the issue. In this step, use the following questions to isolate the issue:

• When did the problem begin?
• Were there any changes to the system recently?
• Do you see any warning or error messages?
• Do the log files indicate any specific errors?

Step 3 Gather Data

After identifying an issue, continue to use a logical and systematic approach to diagnose the situation.

• Look up the issue in the help menu.
• Use the job aides from the course or refer to the Deltares Delft-FEWS Configuration Guide.
• Research for known issues.
• Network and discuss the issue with your colleagues.

Step 4 Take Action

After you determine a course of action, be sure to:

• Document the steps you take (optional, but very helpful).
• Restart the application if needed.
• Share what you learned with others.