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6.7 Common Problems

As a System Manager, a forecaster will come to you for help troubleshooting an issue. Often, the same problem will arise more than once.

CHPS has built-in tools to help you diagnose the problem. Please refer to previous sections for more information on these topics. Here is a quick rundown of the tools available and their capabilities.

In your role as CHPS System Manager, you will likely encounter the following problems. Use this as a reference when performing troubleshooting at your office.

If the first item on the list does not work, continue working through the numbered items.

Problem Application Action
System Status not displaying correctly Admin Interface
  1. Stop and start the instance.
  2. Reload the instance.
Process status "offline" Admin Interface
  1. Stop and restart CHPS.
  2. See FogBugz ticket 536.
Rolling Barrel is very slow or not completing Admin Interface
  1. Ensure the Rolling Barrel processes are staggered.
  2. See FogBugz ticket 709.
Workflows are not completing Admin Interface, Workflow Navigator
  1. Look for a log entry corresponding to the failed process (AI).
  2. Ensure the workflow is mapped (AI).
  3. Make sure the workflow is on the Workflow Navigator list.
  4. Ensure the workflow is registered in the proper configuration file.
The OC or SA will not open AWIPS terminal window
  1. Log out of CHPS and log back in.
  2. Rename the current local datastore, then rebuild a fresh one.
Forecast runs not completing successfully Configuration Manager
  1. Locate the corrupt configuration in the CM and edit the files.
Data in the IFD is outdated Database Viewer
  1. Did the forecaster advance the system time in the IFD?
  2. Check the model run time in Database Viewer.
Suspected "bad" configuration System Monitor, Configuration Manager
  1. Identify configuration problems in the System Monitor.
  2. Correct the configuration issues in CM.

Printable Reference: Common Problems