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6.2 Definition
Troubleshooting is a logical and systematic search for the source of a problem. By logical, we mean it generally works through a documented process of elimination.
Following steps helps ensure you approach all problems with clear logic, eliminating more common errors before beginning more complex investigations.
Work smarter, not harder!
This becomes even more critical when we consider there are many complex relationships between the user, the computer, the program, and the servers, AND multiple failures and causes are possible.