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4.5 CHPS Troubleshooting

Forecaster troubleshooting CHPS issuesHere are a few places to look when you are having specific problems with CHPS.

Recall from the previous section, CHPS has built-in troubleshooting tools.

Use this as a reference when performing troubleshooting. If the first item on the list does not work, continue working through the numbered items.

Best Practice: Add information about problems to Forecaster Notes. It is a way to enhance communication and pass along important information.

Problem Application Action
Rolling Barrel is very slow or not completing Admin Interface
  1. Ensure the Rolling Barrel processes are staggered.
  2. See FogBugz ticket 709.
Workflows are not completing Admin Interface, Workflow Navigator
  1. Look for a log entry corresponding to the failed process (Admin Interface).
  2. Ensure the workflow is mapped (Admin Interface).
  3. Make sure the workflow is on the Workflow Navigator list.
  4. Ensure the workflow is registered in the proper configuration file.
The OC or SA will not open AWIPS terminal window
  1. Log out and log back into CHPS.
  2. Rename the current local datastore, then rebuild a fresh one.
Forecast output has the wrong date IFD, other software
  1. Did you accidentally send out the wrong forecast?
  2. Check the CHPS system time. It may be incorrect or not moved forward.
  3. Check the formatters used to create the forecasts.
Data in the IFD is outdated Database Viewer
  1. Did the forecaster advance the system time in the IFD?
  2. Check the model run time in Database Viewer.
Data is missing Database Viewer
  1. Is the site configured to display the data?
  2. Check the Database Viewer to see exactly what time series are stored in the database.
  3. Consider the possibility of an AWIPS ingest issue or a problem with the gage.