5.5 Resources
*** Attention ***
The information on this page is outdated and not currently scheduled for revision.
For troubleshooting assistance, see the CHPS wiki on VLab or submit a trouble ticket.
Finding answers to Graphics Generator questions is easier if you know where to look. Check out these resources for Graphics Generator information.
The Graphics Generator documentation includes a Tips and Troubleshooting guide. Many of the issues discussed in the document are XML configuration, but you will be able to assist the XML Focal Point with isolating the issue.
Ask RFC colleagues for help on the chps_ops listserv. Use the information you gathered in the section above. Write a concise email, but do not leave out important details, such as if the problem appears to be workstation-specific. Click here to sign up for the chps_ops list.
Reporting Problems
The NWS has two methods of reporting RFC-related problems. The group to contact depends on time of day, the severity of the problem, and the affected system.
The Network Control Facility (NCF) manages the AWIPS Wide Area Network (WAN), Satellite Broadcast Network (SBN), and provides AWIPS support to field offices.
Call the NCF at 301.713.9344 and request a trouble ticket for the problem.
FogBugz provides a platform to report RFC-specific problems. You can also browse the cases to see if another RFC had a similar problem.
FogBugz or NCF?
Both NCF and FogBugz provide assistance to offices with CHPS. 
Knowing whether to contact NCF or submit a FogBugz ticket provides a quicker resolution to your issues.
For more information on how to report a problem using FogBugz, use the instructions in the job sheet below.
Job Sheet: Reporting Problems on FogBugz