Reporting Issues and Asking Questions - Hazard Services
Reporting issues and asking questions
Here are some guidelines and resources for reporting issues or asking questions while testing Hazard Services.
- Report software issues to the NCF. You are encouraged to reach out to the list-serve or bring up the issue in the hazard_services_support NWSChat group. Potential software issues include:
- Anything that requires a CAVE or HS restart
- Alertviz stack traces
- Format errors in legacy products
- Any functionality that does not work as defined in the documentation or training.
- Any time that the spatial display and console differ between workstations. (Assuming that both users/workstations have the same settings and their CAVE sessions are both in real time)
- Use the list-serve (NWS.HazardServicesTeam.Staff@noaa.gov), the forum attached to the Hazard Services Community or the hazard_services_support chat group to ask any general questions about usage or where to find things.
- Take screenshots of aberrant behavior
- Copy stack traces from AlertViz into a text file.
- Try to take careful note of the steps that preceded the issue. The more details provided to the support and development teams, the better.
