Reporting issues and asking questions

Here are some guidelines and resources for reporting issues or asking questions while testing Hazard Services.

  1. Report software issues to the NCF.  You are encouraged to reach out to the list-serve or bring up the issue in the hazard_services_support NWSChat group. Potential software issues include:
    • Anything that requires a CAVE or HS restart
    • Alertviz stack traces
    • Format errors in legacy products
    • Any functionality that does not work as defined in the documentation or training.
    • Any time that the spatial display and console differ between workstations. (Assuming that both users/workstations have the same settings and their CAVE sessions are both in real time)
  2. Use the list-serve (NWS.HazardServicesTeam.Staff@noaa.gov), the forum attached to the Hazard Services Community or the hazard_services_support chat group to ask any general questions about usage or where to find things.
  3. Take screenshots of aberrant behavior
  4. Copy stack traces from AlertViz into a text file.
  5. Try to take careful note of the steps that preceded the issue.  The more details provided to the support and development teams, the better.