Lesson 3: Specific Customer Concerns

Lesson Overview

Customers will have different reasons for calling. Understanding their reasons may help you handle the call.

an image of an airplaneThis lesson is designed to help you prepare to address specific concerns regarding space weather.

By the end of this lesson, you should be able to:

  • Identify evidence based inquiries.
  • Respond positively to misinformation.
  • Identify and address
      • enthusiasts’ concerns,
      • aviation related concerns,
      • GPS related concerns,
      • and emergency concerns.
    • Follow NWS policies and protocols when speaking with the media.


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