Lesson 2: Stellar Service

Lesson Overview

"Real communication occurs when we listen with understanding. It means to see the expressed idea and attitude from the other person's point of view, to sense how it feels to be him, to achieve his frame of reference in regard to the thing he is talking about." —Carl Rogers

an image of an airplaneThis lesson invites you to explore your own preconceptions and attitudes regarding space weather and knowledge of space weather. Taking a moment to consider your own feelings on the matter may help prepare you to respond effectively to future customer questions.

By the end of this lesson, you should be able to:

  • Explore preconceptions regarding space weather.
  • Explore attitudes and feelings regarding service.
  • Identify useful listening skills.
  • Explore customer expectations
  • Explore tools, models, and resources for explaining space weather.


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