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Course Description

Course: MGT07 - Headquarters Operations Management

Type of Course: Blended course integrating reading and online course prerequisites and 3.5 days in residence at Silver Spring.

Target Audience:

  • Headquarters office personnel leading an office, project, or program team but are NOT supervisors (GS 12-14)
  • Bargaining unit employees and non-bargaining unit employees who are not managers or supervisors
  • Note: Participants MUST be in the Silver Spring local commuting area

Course Description: This course provides knowledge and skills necessary to lead a team or workgroup and optimize its effectiveness. Emphasis is placed on: team situational leadership, communications, conflict mitigation and management, and the decision-making process.

Course Objectives: Upon completion of this course the student will be able to:

  • Identify the responsibilities of working with office managers and supervisors
  • Explain basic leadership concepts
  • Apply basic decision-making concepts
  • Apply team development, situational skills and associated leadership techniques
  • Work effectively within the labor-management agreement
  • Lead a diverse work team
  • Mitigate conflict within the working environment
  • Solve personnel and administrative problems
  • Set and maintain high performance standards in the workplace

Required Pre-requisites: Specific course requirements and materials will be provided to participants with the selection letter and welcome packet approximately six weeks before the course. The non-residence segment of this course begins after receiving the welcome letter. Non-residence prerequisite work requires the completion of (time estimates in parenthesis):

  • Reading Strengths Based Leadership (two hours)
  • Completing the online Strength Finders assessment (20 minutes)
  • Completing the online Situational Team Leadership assessment (15 minutes)

Optional, but Recommended Review: None

Eligible Non-NWS Personnel: This course currently accepts only NWS Headquarters Team/Project leads.

Reservation Manager: Jeff Zeltwanger, (, 816-994-3017)


  • Jeffrey Zeltwanger

Class dates:

    US Dept of Commerce
    National Oceanic and Atmospheric Administration
    National Weather Service Training Center
    7220 N.W. 101st Terr.
    Kansas City, M0 64153
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     Page last Modified: 19 October, 2018 8:38 AM