Skip Navigation 
NOAA logo - Click to go to the NOAA homepage National Weather Service   NWS logo - Click to go to the NWS homepage
Training Center

Course Description

Course: MGT05 - Management and Supervision

Type of Course: Blended course integrating online course prerequisites and 9.5 days in residence at the NWSTC.

Target Audience:

  • All new supervisors (rating officials) or, on a space available basis, current members of management team who are not part of the bargaining unit.
    • First priority for filling slots is given to new supervisors (rating officials) regardless of regional slot allocations. In the NWS that includes MICs, HICs, ESAs, DAPMs, and others who have signature authority of performance reviews at regions and headquarters.
    • Management team members (space available attendees) in the NWS include: WCMs, SCHs, SOOs, DOHs, regional and headquarters program managers/team leads who are not part of the bargaining unit.
  • Non-NWS Attendees: Non-bargaining unit employees from other NOAA line offices and other federal agencies meeting the criteria equivalent to the NWS criteria.

This course is open to all NOAA and federal agencies. For diversity of experience, ideas, and methods, there are typically slots available for non-NWS applicants who meet the intended audience criteria.

Course Start/End Times: Monday 8:00 am - Friday Noon (Week 2)

Course Travel Information: Travel to the course occurs the Sunday before the start of the course. Return travel can begin the afternoon of the second Friday, but participants should not schedule return flights departing before 1:30 pm. More specific instructions will be sent to students six to eight weeks before the start of the course.

Course Description: This course fulfills 80 hours of new supervisor training in compliance with NOAA Administrative Order 202-411, the NOAA Leadership Training Program, OPM, and the 5 CFR.

Course Goals: To provide a foundation of knowledge and skills for new supervisors to successfully supervise the people and manage the operations in the federal environment.

Course Objectives: Upon completion of this course the participant will be able to:

  • Practice personal accountability as a supervisor.
  • Distinguish between management, supervision, and leadership.
  • Apply EEO, diversity, and inclusion concepts as a supervisor in accordance with policies, procedures, and law.
  • Follow basic labor laws and identify supervisor responsibilities in a collective bargaining environment.
  • Correctly and efficiently address issues with employees.
  • Apply human communication principles as a supervisor.
  • Use effective techniques when communicating with employees (meetings, coaching, mentoring, etc.)
  • Describe how our personal style impacts communications, performance, and leadership.
  • Develop and use effective media communication techniques.
  • Apply conflict resolution and mediation concepts.
  • Use constructive techniques for motivating and rewarding employees.

Required Prerequisites: Specific course schedule, requirements and materials will be provided to participants with the selection letter and welcome packet approximately six to eight weeks before the course. The non-residence segment of this course begins after receiving the welcome letter. Non-residence prerequisite work requires the completion of the following (time estimate in parenthesis):

  • Reading QBQ: The Question Behind the Question (two hours)
  • Completing the online MBTI type indicator assessment (30 minutes)
  • Completing the online Situational Leadership II assessment (20 minutes)
  • Completing the online Conflict TKI assessment (15 minutes)
  • Completing the Media Training course on the Commerce Learning Center (one hour)
  • Completing the Coaching: Listening to Understand Webinar on the Commerce Learning Center (one hour) 
  • NOAA staff only: Attend the EEO Training for New Supervisors Webinar (one hour)
  • NOAA staff only: Completing the seven NOAA Supervisor Series online modules located in the Commerce Learning Center (CLC) (seven to eight hours)
    • Addressing Unacceptable Performance
    • Hiring Strategies
    • Labor-Management Relations
    • Merit System Principles and Prohibited Personnel Practices
    • Performance Management Overview
    • Recruitment Planning
    • Solving Employee Misconduct Problems

Optional, Recommended: None


  • Jeff Zeltwanger

Class dates:

    US Dept of Commerce
    National Oceanic and Atmospheric Administration
    National Weather Service Training Center
    7220 N.W. 101st Terr.
    Kansas City, M0 64153
    Webmaster: OCLO Training Portal Webmaster
Information Quality
Privacy Policy
Freedom of Information Act (FOIA)
About Us
Career Opportunities
     Page last Modified: 19 October, 2018 8:38 AM