4.4 Identifying Solutions
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The content below is outdated and not currently scheduled for revision.
Please see this CHPS VLab page for troubleshooting documentation or use this link to report an issue.
The scenarios in the previous section are some of the more common issues. You have ways of finding help if you are dealing with other problems.
Identifying the Source of the Problem
The first step in identifying a solution to calibration issues is gathering information about the problem.
Consider the following questions before e-mailing a question to the list_serv or submitting a FogBugz ticket:
- Is this happening to everyone, or just on one workstation/CHPS instance?
- Is this an intermittent or constant problem?
- Were there any changes to the system recently?
- Do the log files indicate any specific errors?
Finding answers to calibration questions is easier if you know where to look. Check out these resources for calibration information.
Search for similar cases and ask RFC colleagues for help on the chps_ops listserv.
Use the information you gathered in the section above. Write a concise e-mail regarding the specific problem you are having. For example, if the problem appears to be workstation-specific.
The NWS has two methods of reporting RFC-related problems. The group to contact depends on time of day, the severity of the problem, and the affected system.
The Network Control Facility (NCF) manages the AWIPS Wide Area Network (WAN), Satellite Broadcast Network (SBN), and provides AWIPS support to field offices.
Call the NCF at 301.713.9344 and request a trouble ticket for the problem.
FogBugz provides a platform to report RFC-specific problems. You can also browse the cases to see if another RFC had a similar problem.
For more information on how to report a problem using FogBugz, use the instructions in the job sheet below.
Job Sheet: Report Problems on FogBugz