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TIP: Changing your comfort level can change your attitude about handling different types of calls, so take the steps necessary to continue to grow your knowledge base!
Consider the following listening tips
- Listen for emotions. (Sometimes fear or anxiety maybe mistaken for condescension or insults, remaining professional and being patient will help you recognize when this is the case.)
- Provide reflective comments or paraphrase to ensure the caller that you are actively listening; however avoid interrupting. Even if the speaker pauses, allow him to resume the conversation.
- Be aware of your own feelings and reactions.
Respect is in our tone of voice and our word choice.
The NOAA Space Weather Scales were introduced as a way to communicate to the general public the current and future space weather conditions and their possible effects on people and systems.
Phenomena | Solar Winds | CMEs | Solar Flares |
NOAA Scale |
G-Scale |
G-Scale | S-Scale |
R-Scale | S-Scale |
Agents |
Magnetized Plasma Streams and Ejecta |
Energetic Charged Particles |
Short Wavelength Electro-magnetic Radiation (radio bursts when they occur at the long wavelengths) |
Impact to Earth’s Atmosphere |
Fluctuating Magnetic Fields Throughout the Earth’s Atmosphere |
Intense Radiation Storms in the Upper Atmosphere and Beyond |
Ionization & Heating of the Upper Atmosphere |
Impacts to Human Life |
Spurious Electric Currents are Induced in Long Conductors Like Power Lines, Pipelines and Cables; aurora borealis |
Disabling or impairment of satellite functions and risk to astronaut health |
Degradation or impairment of |
There are 4 types of Space Weather Alert Messages
- Watch messages are issued for long-lead geomagnetic activity predictions.
- Warning messages are issued when some condition is expected. The messages contain a warning period and other information of interest.
- Alert messages are issued when an event threshold is crossed and contain information that is available at the time of issue.
- Summary messages are issued after the event ends, and contain additional information available at the time of issue.
Remember to advise callers to visit spaceweather.gov for more information.
Congratulations. You have reached the end of Lesson 2.