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Course Description

Course: MGT06 - Field Operations Management

Type of Course: Blended course integrating reading and online course prerequisites and 4.5 days in residence at the NWSTC.

Target Audience:

  • Team Leads that are bargaining unit employees including WFO/RFC/National Center or equivalent lead forecasters, regional team leads, and headquarters program team leads (GS 12-14)
  • Non-NWS Attendees: Bargaining unit employees from other NOAA line offices and other federal agencies meeting the criteria equivalent to the NWS criteria

This course is open to all federal agencies. For increased diversity of experience, ideas, and methods, there are typically 6 slots available in each session for non-NWS applicants who meet the intended audience criteria.

Course Description: This course provides knowledge and skills necessary to lead forecast office, river forecast center, or regional teams in the absence of a supervisor. Emphasis is placed on: team situational leadership, communications, communicating with the public through the media, customer relations, personnel and administrative policies, basic labor relations, conflict mitigation and management, performance, and decision-making process.

Course Objectives: Upon completion of this course the student will be able to:

  • Identify the responsibilities of working with office managers and supervisors
  • Explain basic leadership concepts
  • Apply basic decision-making concepts
  • Apply team development, situational skills and associated leadership techniques
  • Work effectively within the labor-management agreement
  • Lead a diverse work team
  • Mitigate conflict within the working environment
  • Solve personnel and administrative problems
  • Identify and use media communications techniques
  • Set and maintain high performance standards in the workplace

Required Pre-requisites: Specific course schedule, requirements and materials will be provided to participants with the selection letter and welcome packet approximately six weeks before the course. The non-residence segment of this course begins after receiving the welcome letter. Non-residence prerequisite work requires the completion of (time estimates in parenthesis):

  • Reading Strengths Based Leadership (two hours)
  • Completing the online Strength Finders assessment (20 minutes)
  • Completing the online Situational Team Leadership assessment (15 minutes)
  • Completing a one-page team writing assignment

Optional, but Recommended Review: None

Eligible NON-NWS Personnel: Contact Denise Lewis (denise.lewis@noaa.gov 816-994-3006) for course availability.

Contact(s):

  • Jeffrey Zeltwanger
    816-994-3017


Class dates:



Travel/Acct. info:



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     Page last Modified: 12 July, 2017 1:29 PM