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Course Description

Course: MGT05 - Management and Supervision

Type of Course: Blended course integrating online course prerequisites and 9.5 days in residence at the NWSTC.

Target Audience:

  • All new supervisors (rating officials) or, on a space available basis, current members of management team who are not part of the bargaining unit.
    • First priority for filling slots is given to new supervisors (rating officials) regardless of regional slot allocations. In the NWS that includes MICs, HICs, ESAs, DAPMs, and others who have signature authority of performance reviews at regions and headquarters.
    • Management team members (space available attendees) in the NWS include: WCMs, SCHs, SOOs, DOHs, regional and headquarters program managers/team leads who are not part of the bargaining unit.
  • Non-NWS Attendees: Non-bargaining unit employees from other NOAA line offices and other federal agencies meeting the criteria equivalent to the NWS criteria.

This course is open to all NOAA and federal agencies. For diversity of experience, ideas, and methods, there are typically slots available for non-NWS applicants who meet the intended audience criteria.

Course Description: This course fulfills 80 hours of new supervisor training in compliance with NOAA Administrative Order 202-411, the NOAA Leadership Training Program, OPM, and the 5 CFR.

Course Goals: To provide a foundation of knowledge and skills for new supervisors to successfully supervise the people and manage the operations in the federal environment.

Course Objectives: Upon completion of this course the participant will be able to:

  • Distinguish between management, supervision, and leadership.
  • Distinguish between EEO and Diversity programs, recall the associated laws and responsibilities, and apply diversity principles.
  • Follow basic labor laws and identify associated responsibilities.
  • Describe how human communication processes work.
  • Describe how our personal style impacts communications, performance, and leadership.
  • Correctly and efficiently address performance issues.
  • Identify our public service responsibilities.
  • Develop and use correct media communication techniques.
  • Apply conflict resolution and mediation concepts.
  • Use constructive motivation and reward techniques.
  • Execute effective meetings.

Required Pre-requisites: Specific course schedule, requirements and materials will be provided to participants with the selection letter and welcome packet approximately six weeks before the course. The non-residence segment of this course begins after receiving the welcome letter. Non-residence prerequisite work requires the completion of (time estimate in parenthesis):

  • Reading QBQ: The Question Behind the Question (two hours)
  • Completing the online MBTI type indicator assessment (30 minutes)
  • Completing the online Situational Leadership II assessment (20 minutes)
  • Completing the online Conflict TKI assessment (20 minutes)
  • Completing the Media Training course on the NOAA Learn Center (two hours)
  • NOAA staff only: Completing the six NOAA Supervisor Series online modules located in the Commerce Learning Center (CLC) (eight hours)

Optional, Recommended: None

Eligible Non-NWS Personnel: Contact Denise Lewis (denise.lewis@noaa.gov 816-994-3006) for course availability.

Contact(s):

  • Jeff Zeltwanger
    816-994-3017


Class dates:



Travel/Acct. info:



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     Page last Modified: 12 July, 2017 1:29 PM